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Managing My Membership

Discover how to manage and update your AppyHour membership, including profile updates and subscription changes.

How do I update my membership information?

You can update your name, email, phone number, address, and payment method anytime through your member portal. Follow these steps:. Login to Member Account →. Please note: Updates to your account, including address changes, will not apply to orders t

How do I change my subscription frequency?

To change your subscription frequency, log in to your account. Under the "Recurring Products" section, you’ll find a drop-down menu with our available frequency options (monthly, every 6 weeks, and every 8 weeks). Choose your preferred frequency...

How do I update my shipping address?

If your order has already been placed, please contact us immediately via email at [email protected] or using our website chat feature. If the shipping label has already been created, we cannot guarantee the address can be updated. Wine orders are...

How do I reschedule my upcoming order?

Log in to your account, click ‘Reschedule’, and choose a new billing date. Note, the date reflected in your account is the day you will be billed and not the day your order will be received. We recommend setting the billing date for the Sunday of...

How can I skip a box shipment?

Log in to manage your subscription and choose ‘Skip’ to delay the subscription by the length of your order frequency, or choose ‘Reschedule’ to set a new billing date that better suits your schedule. This allows you to plan your delivery for when...

What is your subscription cancellation policy?

We keep things flexible—there’s no minimum number of boxes and no annual contract. Our subscription is pay-per-box, so you’re only charged when a box is scheduled to ship. You can cancel anytime before your next billing date, either by logging into y

How do I cancel my subscription?

Log in to your account to manage your subscription, then scroll to the bottom and click cancel. You can also cancel by contacting us at [email protected] or via the chat function on our website. If you encountered an issue with your membership,...

How do I reactivate a subscription?

Reactivating your subscription is easy and can be done anytime through your member portal. Follow these steps:. Login to Member Account →

How do I switch to a different box size?

To switch to a different box size, log in to your account. Under the "Recurring Products" section, you’ll see a drop-down menu with our available sizes (Medium and Large). Select the desired size from the drop-down menu. Your next shipment will...

I need my box for a special occasion. How do I make sure I get it in time?

Since our boxes are freshly packed, orders are shipped weekly on Tuesdays and Wednesdays. Any orders placed after Tuesday at 8:30 AM will ship the following week. We recommend setting your billing date to the Sunday of the week you'd like to...

What box theme am I being shipped?

Here’s how to determine what delicious curation you can expect in your next box:. Standard Subscription:. Your box theme is based on the calendar month of your billing date.For example, if you're billed in March, you'll receive the March box, even if

If I really liked certain items in my box, can I buy more?

Select items are available for add-on. Log in to your member portal and click ‘View all products’ to see what’s available. Items cannot be purchased and shipped separately. All add-ons will be included in your next order at no additional shipping...