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AppyHour Box

Find answers to your questions about our products, deliveries, and more. Get assistance from our team and make your AppyHour experience even better!

AppyHour Box - FAQ - Help Center

What if I don't like certain meats and cheeses?

Can I customize my box for dietary restrictions and food allergies?

Do you offer a gluten-free option?

Do you offer a vegan or vegetarian option?

Do you offer boxes without pork?

What is included in each box?

How long are the items in my box good for?

What is the price of a box?

What is the volume of items in each box?

What happens if the items in my box are spoiled?

General

Can I choose when my first box arrives?

Can I gift AppyHour Box?

How do I create an account?

How does AppyHour Box work?

How do I join AppyHour?

What subscription plans are available and how do I choose the right one?

Getting Started

How do I update my membership information?

How do I change my subscription frequency?

How do I update my shipping address?

How do I reschedule my upcoming order?

How can I skip a box shipment?

What is your subscription cancellation policy?

How do I cancel my subscription?

How do I reactivate a subscription?

How do I switch to a different box size?

I need my box for a special occasion. How do I make sure I get it in time?

What box theme am I being shipped?

If I really liked certain items in my box, can I buy more?

Managing My Membership

When will my order ship?

My tracking is not updating. What should I do?

How long is the AppyHour box in transit?

My package was marked as delivered, but it's not here!

My order was delayed in transit. What do I do?

How much does shipping cost?

Do you ship to my location?

What do I do if items in my box are damaged or missing?

When should I schedule my order to get it by a certain date?

My items arrived warm. What do I do?

Shipping & Delivery

Can I adjust my billing frequency?

When will my subscription be billed?

What is your refund policy?

What is the billing cycle for my subscription?

What should I do if my payment fails?

How do I update my payment information?

Can I get text reminders about my next order?

Billing & Payments

What is AppyHour Box?

What is the H(appy)iness Guarantee?

How do I get in contact with customer support?

What nutritional and allergy information do you provide?

About AppyHour

Explore answers to general questions about our products, offerings, and policies.

Find all the information you need to start your AppyHour subscription and enjoy our curated boxes.

Discover how to manage and update your AppyHour membership, including profile updates and subscription changes.

Get details on our shipping process, delivery schedules, and how to handle any issues with your order.

Understand our billing cycles, payment methods, and how to resolve any billing issues.

Learn more about AppyHour and our commitment to delivering exceptional charcuterie experiences.