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AppyHour Box

Find answers to your questions about our products, deliveries, and more. Get assistance from our team and make your AppyHour experience even better!

AppyHour Box - FAQ - Help Center

What is included in each box?

What if I don't like certain meats and cheeses?

How long are the items in my box good for?

Can I customize my box for dietary restrictions and food allergies?

Do you offer a gluten-free option?

Do you offer a vegan or vegetarian option?

Do you offer boxes without pork?

What is the price of a box?

What is the volume of items in each box?

General

How does AppyHour Box work?

How do I join AppyHour?

Can I choose when my first box arrives?

How do I create an account?

What subscription plans are available and how do I choose the right one?

Can I gift AppyHour Box?

How do preferences work?

Getting Started

How do I update my membership information?

How do I reschedule my upcoming order?

I need my box for a special occasion. How do I make sure I get it in time?

How do I cancel my subscription?

How do I reactivate a subscription?

What box theme am I being shipped?

If I really liked certain items in my box, can I buy more?

How do I switch to a different box size?

How do I change my subscription frequency?

How do I update my shipping address?

What is your subscription cancellation policy?

How can I skip a box shipment?

Managing My Membership

When will my order ship?

My tracking is not updating. What should I do?

Do you ship wine to my state?

Why does my wine order require a signature?

What if I'm not available to sign for my wine shipment?

How long is the AppyHour box in transit?

My package was marked as delivered, but it's not here!

My order was delayed in transit. What do I do?

How much does shipping cost?

Do you ship to my location?

What do I do if items in my box are damaged or missing?

When should I schedule my order to get it by a certain date?

Shipping & Delivery

When will my subscription be billed?

What is your refund policy?

What is the billing cycle for my subscription?

Can I adjust my billing frequency?

What should I do if my payment fails?

How do I update my payment information?

Billing & Payments

What is AppyHour Box?

What is the H(appy)iness Guarantee?

How do I get in contact with customer support?

What nutritional and allergy information do you provide?

About AppyHour

Explore answers to general questions about our products, offerings, and policies.

Find all the information you need to start your AppyHour subscription and enjoy our curated boxes.

Discover how to manage and update your AppyHour membership, including profile updates and subscription changes.

Get details on our shipping process, delivery schedules, and how to handle any issues with your order.

Understand our billing cycles, payment methods, and how to resolve any billing issues.

Learn more about AppyHour and our commitment to delivering exceptional charcuterie experiences.