Get details on our shipping process, delivery schedules, and how to handle any issues with your order.
Since our boxes are freshly packed, orders are prepared and shipped weekly on Tuesdays and Wednesdays. Orders placed after Tuesday at 8:30 AM will ship the following week. If you selected a specific delivery window for your first order, your box...
We print labels prior to freshly preparing your box. If tracking is not updated, it’s possible we're still preparing your order. If you don't see a tracking update after 72 hours, please contact us at [email protected] or via chat feature for...
We ship wine to the following eligible states: Alabama, Arizona, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Minnesota,...
Wine orders require a signature upon delivery to ensure that the package is received by someone of legal drinking age.
The courier will make three attempts at delivery, so don't worry if you miss them the first or second time around. In addition, you can always arrange to pick up your shipment from one of the courier's local depots. To make that arrangement you...
Our boxes are carefully insulated and include ice packs to ensure your items remain fresh during transit. They are designed to be in transit for a maximum of 2 days. If your box was in transit longer or if you have any concerns about food safety,...
If your package is marked as delivered but you haven't received it, we recommend first checking around your property in case it was left in a safe location. Additionally, you can review the 'proof of delivery' portion of your tracking link, which...
Our boxes are carefully insulated and include ice packs to ensure your items remain fresh during transit. They are designed to be in transit for a maximum of 2 days. If your box was delayed in transit, or if you have any concerns about food...
Shipping prices vary by region. To get the most accurate shipping rate, please add your address at checkout.
We ship everywhere in the continental United States. Due to shipping perishable foods, we are not able to ship to Hawaii or Alaska.
If you find that items in your box are damaged or missing, please reach out to us immediately. You can contact us at [email protected] or use our chat feature on the website. We're here to assist you, and we will make sure to resolve any issues...
Since our boxes are freshly packed, orders are prepared and shipped weekly on Tuesdays and Wednesdays. Orders placed after Tuesday at 8:30 AM will ship the following week. If you selected a specific delivery window for your first order, your box...