Get details on our shipping process, delivery schedules, and how to handle any issues with your order.
Since our boxes are freshly packed, orders are prepared and shipped weekly on Tuesdays and Wednesdays. Orders placed after Tuesday at 8:30 AM will ship the following week. If you selected a specific delivery window for your first order, your box...
We print labels prior to freshly preparing your box. If tracking is not updated, it’s possible we're still preparing your order. If you don't see a tracking update after 72 hours, please contact us at [email protected] or via chat feature for...
Our boxes are carefully insulated and include ice packs to ensure your items remain fresh during transit. They are designed to be in transit for a maximum of 2 days. If your box was in transit longer or if you have any concerns about food safety,...
If your package is marked as delivered but you haven't received it, we recommend first checking around your property in case it was left in a safe location. Additionally, you can review the 'proof of delivery' portion of your tracking link, which...
Our boxes are carefully insulated and include ice packs to ensure your items remain fresh during transit. They are designed to be in transit for a maximum of 2 days. If your box was delayed in transit, or if you have any concerns about food...
Shipping prices vary by region. To get the most accurate shipping rate, please add your address at checkout.
We currently ship to all locations within the continental U.S. and Hawaii. Unfortunately, we do not ship to Alaska at this time.
If you find that items in your box are damaged or missing, please reach out to us immediately. You can contact us at [email protected] or use our chat feature on the website. We're here to assist you, and we will make sure to resolve any issues...
Since our boxes are freshly packed, orders are prepared and shipped weekly on Tuesdays and Wednesdays. Orders placed after Tuesday at 8:30 AM will ship the following week. If you selected a specific delivery window for your first order, your box...
Your box should arrive cool to the touch. As soon as it’s delivered, we recommend opening it right away and transferring the contents to your refrigerator. If your box arrives warm or you have any concerns about product quality, please email us at hi