We'll typically get back to you within 24 hours.

Home

Get Started

AppyHour Box

Our boxes are insulated and packed with ice to keep everything fresh during shipping. They&#x2019;re designed to stay cool in transit for up to 2 days, though actual delivery times may vary slightly depending on the season and your location.&#xA0;Note, many of our packages begin a portion of their journey in refrigerated trucks.As long as your box arrives cool to the touch, it&#x2019;s completely safe to enjoy.&#xA0;If it&#x2019;s been more than 2 days since the carrier received your box&#x2014;or if you have any concerns about freshness&#x2014;please reach out. Your satisfaction and the quality of your experience are always our top priorities.&#xA0;You can contact us at <a data-fr-linked="true" href="mailto:hi@appyhourbox.com">hi@appyhourbox.com</a> or via the chat feature on our site.

Our boxes are carefully insulated and include ice packs to ensure your items remain fresh during transit. They are designed to be in transit for a maximum of 2 days. If your box was in transit longer or if you have any concerns about food safety, please don't hesitate to contact us for assistance. Your satisfaction and the quality of your items are our top priorities.

How long is the AppyHour box in transit?

Shipping & Delivery

What if I don't like certain meats and cheeses?

Can I customize my box for dietary restrictions and food allergies?

Do you offer a gluten-free option?

Do you offer a vegan or vegetarian option?

Do you offer boxes without pork?

What is included in each box?

How long are the items in my box good for?

What is the price of a box?

What is the volume of items in each box?

What happens if the items in my box are spoiled?

There's mold on my cheese — do I toss it?

General

Can I choose when my first box arrives?

Can I gift AppyHour Box?

How do I create an account?

How does AppyHour Box work?

How do I join AppyHour?

What subscription plans are available and how do I choose the right one?

Getting Started

How do I update my membership information?

How do I change my subscription frequency?

How do I update my shipping address?

How do I reschedule my upcoming order?

How can I skip a box shipment?

What is your subscription cancellation policy?

How do I cancel my subscription?

How do I reactivate a subscription?

How do I switch to a different box size?

I need my box for a special occasion. How do I make sure I get it in time?

What box theme am I being shipped?

If I really liked certain items in my box, can I buy more?

Managing My Membership

When will my order ship?

When should I schedule my order to get it by a certain date?

My tracking is not updating. What should I do?

My items arrived warm. What do I do?

My package was marked as delivered, but it's not here!

My order was delayed in transit. What do I do?

How much does shipping cost?

Do you ship to my location?

What do I do if items in my box are damaged or missing?

Can I adjust my billing frequency?

When will my subscription be billed?

What is your refund policy?

What is the billing cycle for my subscription?

What should I do if my payment fails?

How do I update my payment information?

Can I get text reminders about my next order?

Billing & Payments

What is AppyHour Box?

What is the H(appy)iness Guarantee?

How do I get in contact with customer support?

What nutritional and allergy information do you provide?

About AppyHour

What is the nutritional information for each Gourmet Bite?

Gourmet Bites

How long is the AppyHour box in transit?Updated 11 days ago