Understand our billing cycles, payment methods, and how to resolve any billing issues.
Yes! We offer flexible billing options—every month, every 6 weeks, or every 8 weeks. You can make changes anytime through our customer portal. If you're on our standard subscription:. If you're on our customizable box:. Login to Member Account →. If
Your billing date is determined by your subscription frequency settings and the date of your last subscription order. To check your next charge, just log in to your member account. Login to Member Account →. In the Next Billing Date section, you’ll s
We want every box to bring joy—that’s why we stand by our H(appy)ness Guarantee. If something isn’t right or you’re not satisfied with your experience, we’re here to help. Our refund policy is handled on a case-by-case basis, and we’ll always do our
The billing cycle is selected upon ordering. You have the option to choose a billing cycle of every 1 month, 6 weeks, or 8 weeks. You will be notified of an upcoming billing date 4 days prior to being charged. Log in to confirm your billing cycle...
If your payment fails, log in to your account, go to 'Update My Info,' and at the bottom, click 'Update Payment Method.' You will receive an email with a link to update your information. To avoid delays, click ‘Get It Now’ after updating to...
You can update your payment method anytime through your member portal. Here's how:. Login to your member account. In the Next Billing Date section, click the “View Order Details” dropdown. You’ll see the current payment method assigned to your next c
Yes! We offer text message reminders so you never miss an upcoming charge or delivery. You’ll get a heads-up 3 days before your order is processed. To start receiving texts, just sign up here using the email linked to your member account. It's a quic