What is the billing cycle for my subscription?Updated a month ago
Our billing cycle is flexible—you can choose to be billed every month, every 6 weeks, or every 8 weeks. Your billing frequency determines how often you’re charged and how often you receive a box.
You can view or update your billing cycle anytime through your member portal. You will also receive a reminder by email or text message 3 days before your billed.
How to View Your Billing Frequency
If you're on our standard subscription:
- Login to to your member account
- Scroll down to “Manage All Subscriptions.”
- You’ll see a list of your active subscriptions with the current billing frequency.
- If you'd like to adjust the frequency, click “Manage this subscription” on the one you'd like to update.
- From there, you can edit your box size and billing frequency. Just use the frequency dropdown to select your preferred option.
- Click "Save Changes"
If you're on our customizable box:
- Login to to your member account
- Click “Customize” under the “Next Billing Date” section.
- A pop-up will appear with your subscription details. Here you can view your current frequency.
- If you'd like to adjust the frequency, click “Customize” again.
- From there, you can edit your subscription type, curation style, box size, and billing frequency. Select your preferred frequency from the dropdown menu.
- Click "Save".
If you would like assistance making changes, feel free to reach out to us at [email protected]—we’re happy to help!