What should I do if my payment fails?Updated a month ago

If your payment doesn’t go through, don’t worry—you can easily update your payment method to keep your subscription active. Here's how:

1. Login to your member account

2. In the Next Billing Date section, click the “View Order Details” dropdown

3. You’ll see the current payment method assigned to your next charge—click “Edit Payment” and follow the prompts to add a new payment method

Alternatively:

1. Scroll down to the Addresses & Payment Details section

2. Click “Manage Payment Methods”

3. Follow the prompts to update or add a new payment method

To avoid delays, click "Order Today" after updating your payment method to instantly process your order.

Login to Member Account →

If you need help updating your payment info, feel free to reach out to us at [email protected] or by chat—we’re happy to assist!